Client feedback and why it is so important.
After a guest leaves your property many will give an online review. These can be good or bad but they usually lack detail. This is because your booking platform will usually just ask for a review rather than prompting specific feedback.
Many people don’t leave a review once they have left. However, leaving feedback forms in properties always has a better response rate.
If you aren’t on hand to collect feedback each week, we suggest you leave a supply of feedback forms and a locked comment box so you can look when you’re next at your property.
Asking clients to rate your property in different areas will help you identify things you need to improve and help you get valuable insight into your clients’ experience. Please see below for some ideas on what to get feedback on.
- Cleanliness
- Provisions
- Comfort
- Appliances
- Entertainment
- Resort information
- Value for money
- Any tips they would give other guests
If you would like a feedback template form that we use please get in touch.
